Virtual physiotherapy

Virtual physiotherapy (tele-rehabilitation) in Ontario

Get expert virtual physiotherapy in Ontario. Safe, convenient online physio to help you move better from home. Book your tele-rehab session today.

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Move better from home with online physiotherapy

If you’re dealing with pain but can’t make it into the clinic, virtual physiotherapy is a simple, effective way to get expert physiotherapy care—right from your smartphone or laptop. Our physiotherapists guide you through assessment, movement testing, and personalized exercises so you can start feeling better, even from home.

What is virtual physiotherapy?

Virtual physiotherapy (also called tele-rehabilitation or online physiotherapy) is a secure video appointment with your physiotherapist. You’ll talk through your symptoms, show us how you move, and we’ll walk you through the same problem-solving process we use in person.

You get:

A clear understanding of what’s causing your pain
A customized home program
One-on-one guidance so you feel confident doing the exercises

Virtual physiotherapy is ideal when you’re travelling, busy, or unable to attend in person.

How online physiotherapy works

Even though these sessions are hands-off, the process is thorough and effective.

During your virtual physiotherapy session, we will:

Ask detailed questions to understand your pain and daily activities.
Assess your movement by watching how you bend, lift, reach, rotate and walk.
Develop a clinical hypothesis based on your history and how your body responds.
Teach you targeted exercises designed to reduce pain and improve mobility.
Coach your technique to make sure you’re doing exercises safely and correctly.
Build a treatment plan you can follow at home, with progressions over time.

**What tele-rehab does not include**

Manual therapy or joint manipulation
Dry needling or acupuncture
Passive stretching or soft-tissue work
Ultrasound or clinic-based modalities

But tele-rehab still works because the biggest drivers of change are education, movement, and targeted strengthening—not machines.

What you need for your appointment

You don’t need much to get started.

A smartphone, tablet, or laptop with a camera and microphone
Comfortable workout clothes
A small amount of space to move
Any equipment you already have at home (bands, a chair, mat, etc.)

Once you book online, we’ll send you a secure link to join your session. The software is encrypted, easy to use, and integrates with your chart and home exercise program.

TELE-rehabilitation – faq

Is online physio covered by my health benefits?

Depending on your provider, it may be covered. Many insurance companies are adapting and many are accepting claims. Ask your provider to be sure.

How do I book tele-rehabilitation?

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Just as you would normal physiotherapy with thephysiospot.ca .

You can book online
Email us info@thephysiospot.ca
Call the office 905-471-8200
Or direct message us on instagram or facebook

Can I access tele-rehabilitation from anywhere?

Our tele-rehabilitation services are only available to residents of Ontario.

Is my information safe?

Your information and safety are of primary importance to us. Your personal and private details are secure. We use encrypted software that protects your information.

Is tele-rehabilitation an approved service?

Due to COVID-19, The Canadian Physiotherapy Association is advocating for tele-rehabilitation for those in quarantine or living in more rural areas without access to care.

Tele-rehabilitation policy

During COVID, social distancing became the new normal and a necessity to limit the spread of illness. Tele-Rehabilitation (TR) can provide an alternative for those who are unable to make a physical visit for in-person Physiotherapy Assessment and Treatment due to social distancing, convenience, or mobility limitations.

Virtual Physiotherapy appointments have become a viable option to reduce the risk of community spread of illness and in cases where individuals are unable to leave their homes.

Clinical session

Your physiotherapist will provide you with a link by email or phone for the platform used for TR.

Your therapist will be in a private area where audio and video will not be viewed or overheard by third parties.

The platform meets The Physio Spot’s privacy obligations for encryption and the transmission of personal health information. The session will not be recorded. At the time of writing of this policy the platform being used is doxy.me

In order to participate in a tele-rehab session, you’ll require an internet connection, a device (laptop, computer or smartphone) with a camera capable of receiving video and audio. You should ensure that you are in a private area where you feel comfortable verbalizing responses to your therapist’s question which may include:

the location, quality and history related to your current pain
aggravating and easing factors for your pain
the impact of your pain or symptoms on your current activities of daily living
previous injuries and treatment that you may have had
current medications and past and present medical conditions that may impact the safety of the treatment interventions and exercises chosen

During your tele-rehab consultation, your physiotherapist will begin by taking a detailed history of the above questions as well as other areas that may be important to create a treatment program for you.

Your physiotherapist may also ask you to perform a series of movements to areas of pain or associated pain areas in order to diagnose your condition.

Your physiotherapist will put together the information that they’ve gathered from all components of the examination to put together a treatment plan for you.

They may arrange one or a series of follow up consultations with you in order to ensure proper understanding of your treatment program and to progress you from your initial consultation to the point where you have achieved your treatment goals. The frequency of these appointments are decided based on their experience and in collaboration with you.

Limitations of Virtual Physiotherapy

There are a few things we cannot do in a virtual setting:

Hands-on testing of joints and soft tissues
Manual therapy or manipulations
Acupuncture or dry needling
Passive stretching
Hands-on cueing for posture

Despite these limitations, virtual physiotherapy remains highly effective—particularly for education, exercise therapy, movement retraining, and ongoing injury management.

Risks and safety considerations

While rare, the potential risks include:

Technical issues, like a dropped video connection
Limited privacy if you’re not in a secure environment
Reduced accuracy due to camera angle or lighting

To keep you safe, we recommend:

Using a private room
Ensuring the floor is free of obstacles
Keeping your phone nearby in case the connection drops
Having support present if you struggle with balance or dizziness

Benefits of virtual physiotherapy

Virtual physiotherapy can help you:

Understand your pain and what’s causing it
Improve strength, mobility, and function
Stay consistent with your care when you can’t make it in
Continue progressing between in-person visits
Reduce your reliance on passive treatments

For many patients, tele-rehab is a powerful tool that accelerates recovery.

Alternatives to tele-rehab

Online physiotherapy isn’t the only option. You may choose:

In-person physiotherapy
Consulting your family physician or nurse practitioner
Emergency care in serious or urgent cases
Home physiotherapy (note: added travel fees may apply)

Our team can help you determine whether virtual physiotherapy is the right fit.

Book with us

Is virtual physiotherapy covered by insurance?

Most extended health benefit plans in Ontario now cover virtual physiotherapy the same way they cover in-person appointments. Coverage depends on your provider, so check your plan to confirm.

How to book virtual physiotherapy

You can book online just like any other appointment:

Book online through our website

Email: info@thephysiospot.ca

Call: 905-471-8200

Message us on Instagram or Facebook

Virtual physiotherapy is available to Ontario residents only.

Your privacy matters

Your session takes place through an encrypted platform that protects your personal health information. Your physiotherapist will be in a private space during your appointment, and your session is not recorded. We ask that you also choose a private, quiet space where you feel comfortable discussing your symptoms.

Patient feedback

Ask our customers

We’re proud to have earned 5-star reviews on Google from patients across Markham and Stouffville— see what they’re saying about their experience at The Physio Spot.

    
 
 
      Trustindex verifies that the original source of the review is Google. Great place to get correction not only for sports injuries but also chronic muscle conditions! Staff members are friendly, knowledgeable and efficient!
  
  Posted on Google  
 
     Corina Sumaway 
 
 
 
 
     Trustindex verifies that the original source of the review is Google. Staff is good
  
  Posted on Google  
 
     Shilpa Chauhan 
 
 
 
 
     Trustindex verifies that the original source of the review is Google. Sara has been fantastic in my healing journey. Not only has she decreased my symptoms but she has taught me how to prevent them from coming back with an excellent home program.
  
  Posted on Google  
 
     Deb L 
 
 
 
 
     Trustindex verifies that the original source of the review is Google. I highly recommend Physio Spot! Slav is very knowledgeable, attentive and supportive during my physio therapy journey to help with foot and heel pain. Exercises are helpful and easy to do on my own.
  
  Posted on Google  
 
     Georgina Tassopoulos 
 
 
 
 
     Trustindex verifies that the original source of the review is Google. I’ve been seeing Saro for ongoing issues with my neck, shoulders, and knees, and the difference he’s made in my life is incredible. His expertise in dry needling and manipulative therapy has provided me with immense relief and improved my mobility far beyond what I expected. Each session is thoughtfully tailored, and Saro always takes the time to explain what he’s doing and why, which makes me feel completely confident in his care. On top of the in-clinic treatment, Saro provided me with a set of strengthening exercises to do at home, and they’ve been a game changer. They’ve helped me maintain progress between visits and are clearly designed with long-term recovery and strength in mind. Also, I want to give a big shoutout to Houda at the front desk. She’s always warm, welcoming, and so easy to talk to. Booking and rescheduling appointments is stress-free thanks to her professionalism and personable approach. She creates such a positive atmosphere the moment you walk in. I’m truly grateful to have found such a skilled and supportive team. Saro and Houda make every visit a positive experience. Highly, highly recommend!
  
  Posted on Google  
 
     N L 
 
 
 
 
     Trustindex verifies that the original source of the review is Google. I had a great experience with Mr Sulit! Right as I walked into the clinic, I was met with warm welcomes and top level service. They answered all my concerns attentively, and let me know the utilizations of each utility. Definitely Recommend. 10/10
  
  Posted on Google  
 
     Shaina Aliko 
 
 
 
 
     Trustindex verifies that the original source of the review is Google. I had a meniscus tear that caused my knee to be restricted. Over the course of the last 3 weeks i had visits with Catherine and Saro providing me with targetted treatment towards my calf/quads. With their help i've regained 95% of the flexibility in my knee and am on track to making a full recovery!
  
  Posted on Google  
 
     Louie Tse 
 
 
 
 
     Trustindex verifies that the original source of the review is Google. When I need some help dealing with a sports related injury, I call Romano and the team at the Physio Spot.  Over the last 5 years the crew at the Physio SSpot has helped me recover from pain and proactively support my fitness journey.  Quality, knowledgeable experts who always make time for me when I need it most.  Thank you.
  
  Posted on Google  
 
     Chris Atwell 
 
 
 
 
     Trustindex verifies that the original source of the review is Google. I cannot say enough good things about the amazing care I’ve been receiving from Romano. He truly has healing hands!! I feel extremely lucky to have been under his care for the past several months with a rather nasty case of pinched nerve. His great knowledge along with his dedication to the well being of his patiences make him an EXCEPTIONAL physiotherapist! His office is run smoothly by Houda who is always kind & helpful.
  
  Posted on Google  
 
     Maryam Rahbar 
 
 
 
 
     Trustindex verifies that the original source of the review is Google. I highly recommend Slav Feldman to anyone seeking a pain-free life. I willingly drive two hours just to see him—that alone speaks volumes about how effective and skilled he is.
  
  Posted on Google  
 
     manoj MJ mohan

Virtual Physiotherapy in Ontario | Online Physio Visits